Olive Garden’s Culinary Institute Exposed
For a while I had to work at an Olive Garden to help pay the bills. I can tell you that it was one of the worst jobs I have ever had. The kitchen cleanliness was so bad I wouldn’t even eat a bag of chips I brought in for fear of germs leaping onto any food I wished to consume. Though it was illegal the management cast a blind eye to employees smoking in the prep kitchen where it was not uncommon to find dozens of cigarette butts lying on counters, the floors and even on hand sinks. Their bonus checks were good so they didn’t care and the health inspector was rumored to be in their pocket.
The management staff’s general approach to customers was to treat them like cattle. Servers were often seated with three or four tables all at the same time which guaranteed none of the tables were going to receive good service and as a result the server was not going to receive a good tip. Again, their bonus checks were good so they didn’t care.
They did not care about their employees, their customers, health concerns, the law or anything other than their bonus checks. It was not a circumstance of one bad management crew as this staff has routinely been rewarded for exemplifying the Olive Garden standard. It is the OG culture. Two of the managers were recognized with a trip to the Culinary Institute of Tuscany. Both said there wasn’t much educating as the company kept them drunk most of the time. Both also said that the food they experienced in Italy was nothing like the Olive Garden menu. No surprise there.
Now a former Olive Garden manager has outed the Culinary Institute of Tuscany as a fraud – he says it is actually a hotel that parent company Darden Restaurant Group rents out during the off-season. According to the article, “There wasn’t much learning involved. Still though, it was a free trip to Italy.” The article appears on the foodie web site Eater and you can read it HERE.
The Never-Tipping Pasta Bowl
Tis the season for all-you-can-eat specials.
There’s a nip in the air, the kids are back in school and restaurants are empty. It must be Fall. The main giveaway is that restaurants are running “bottomless” specials. After buying uniforms and school supplies parents are tapped out. There’s no money left for a night on the town. For this reason it is the slowest time of the year for the restaurant industry.
Servers hate this time of year because it means they have to work harder for less money. Why? Because to lure customers in many eateries are offering all-you-can-eat specials at super low prices. This is great for mom and dad but not necessarily for that struggling undergrad trying to put themselves through school.
Now this lecture is not aimed at those of you who take advantage of such bargains and leave a proper tip for service received. It is for those of you who rationalize that if you don’t tip the neighborhood mega buffet then why should this be any different. The difference is that you don’t have to go get your refills yourself. Someone brings them to you, freshly cooked mind you not poaching on a steam table for hours.
There are probably some of you reading this wondering, “How could anyone think that you wouldn’t have to tip just because the menu says all-you-can-eat?” That’s the other reason servers hate this time of year. These specials draw non-tippers like politicians to a kickback.
It also brings out the bingeaholics as well. These are people whose goal is to make the restaurant lose money. They will actually skip meals so that they can put away five, six and even seven portions of the never-ending special. What’s worse many bingeaholics are also non-tippers but even those who aren’t need to realize that if you are going to make the server fill your trough a half a dozen times with unending meatloaf you need to up your tip. Hey, you are already getting a break on the price so why not throw a few extra George Washingtons at that single parent trying to make ends meat?
Now from the consumer’s standpoint – if they can possibly offer you all-you-can-eat for under ten bucks do you think it is something you want to put in your body? Doubtful.